Shipping FAQ

What shipping options do you offer?

We offer a variety of shipping options to meet your needs, including USPS and UPS. You can choose from standard shipping, priority shipping, and express options depending on how quickly you need your order to arrive.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $99. It's our way of saying thank you for choosing Heavyglare Eyewear!

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier's website.

What should I do if my order is delayed?

If your order is delayed, please reach out to our customer service team. We understand how important it is to receive your items on time, and we will do our best to assist you in resolving any issues.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We can update your address if your order has not yet been processed for shipping.

What if my order arrives damaged?

We take great care in packaging your items, but if your order arrives damaged, please inspect it immediately and contact us. We will work with you to resolve the issue and ensure you receive a replacement if necessary.

How long will it take for my order to arrive?

Delivery times vary based on the shipping method you choose. Generally, USPS Ground Advantage Mail takes 2-5 business days, while UPS options can range from 1-6 business days. Please check the product availability for estimated shipping times.

Do you ship internationally?

Yes, we do offer international shipping! Please note that taxes, tariffs, and duties incurred with international packages are the customer's responsibility. If you have any questions about international shipping, feel free to reach out to us.

Shipping

How much is international shipping?

International shipping costs vary by country and carrier. When you enter your shipping address in the checkout process, Shopify automatically calculates the total charges—including shipping fees, taxes, and import duties (if applicable). This means you'll see the full cost upfront before you finalize your purchase. Please note that some countries include tariffs and taxes in the shipping calculation, while others may collect them separately upon delivery. The checkout page will always give you the most accurate estimate available for your location.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Do you offer express shipping for prescription glasses?

Yes! We offer express shipping options for prescription glasses. However, please note that prescription orders require additional processing time (2-3 business days) for lens customization before shipping. Express shipping applies to the delivery time after your glasses are ready.

How are glasses packaged for shipping?

All eyewear is carefully packaged in protective cases with bubble wrap and secure packaging materials. Prescription glasses include a complimentary protective case, cleaning cloth, and care instructions. We ensure your glasses arrive in perfect condition.

Is shipping insurance included?

Yes, all orders are automatically insured for their full value at no additional cost. If your package is lost or damaged during shipping, we'll replace your order or provide a full refund. Please contact us within 48 hours of delivery if you notice any shipping damage.

Can I track my order?

Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package directly through our website or the carrier's tracking system. For prescription orders, you'll also receive updates when your glasses enter the lab for processing.

What if I'm not home for delivery?

Most carriers will attempt delivery up to 3 times and leave a notice for pickup at a local facility. You can also request delivery to a work address, or use carrier services like UPS My Choice or FedEx Delivery Manager to customize your delivery preferences.

Which countries do you NOT ship to?

Due to shipping regulations, customs restrictions, and carrier limitations, we cannot ship to certain countries and territories. The restricted locations include: Afghanistan, Belarus, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Eritrea, Iraq, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Russia, Somalia, South Sudan, Sudan, Tajikistan, Turkey, Turkmenistan, Ukraine, Venezuela, Yemen, Zimbabwe, and several other territories. These restrictions may change based on international shipping policies.

Returns & Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Contact us to initiate a return and receive a prepaid shipping label.

Can I return prescription glasses?

Yes, prescription glasses can be returned within 30 days if you're not satisfied with the vision correction or fit. We offer a 100% satisfaction guarantee on all prescription orders. Custom tinted or specialty lenses may have different return conditions - please contact us for details.

How long will it take to receive my refund?

Refunds are processed within 7 business days from when we receive the returned item(s). The refund will appear on your original payment method within 3-5 business days after processing, depending on your bank or credit card company.

Who pays for return shipping?

For defective items or our errors, we provide free return shipping labels. For returns due to change of mind, fit issues, or other non-defect reasons, return shipping costs are deducted from your refund. However, we often provide free return labels as a courtesy for first-time customers.

Can I exchange instead of returning?

Yes! We're happy to process exchanges for different sizes, colors, or styles. Exchanges follow the same 30-day timeframe as returns. If there's a price difference, we'll either refund the difference or send a payment request for any additional amount.

What condition do items need to be in for returns?

Items must be in original, sellable condition - unworn with all tags attached and original packaging included. For glasses, the protective films on lenses should remain intact if possible. We understand you may need to try them on briefly to check fit, which is perfectly fine.

Are there any items that can't be returned?

Most items can be returned within our policy. However, heavily customized prescriptions, specialty orders, or items showing signs of wear beyond normal try-on may not be eligible. Gift cards and final sale items (marked as such) are non-returnable. Contact us if you're unsure about a specific item.