International shipping costs vary by country and carrier. When you enter your shipping address in the checkout process, Shopify automatically calculates the total charges—including shipping fees, taxes, and import duties (if applicable). This means you'll see the full cost upfront before you finalize your purchase. Please note that some countries include tariffs and taxes in the shipping calculation, while others may collect them separately upon delivery. The checkout page will always give you the most accurate estimate available for your location.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Yes! We offer express shipping options for prescription glasses. However, please note that prescription orders require additional processing time (2-3 business days) for lens customization before shipping. Express shipping applies to the delivery time after your glasses are ready.

All eyewear is carefully packaged in protective cases with bubble wrap and secure packaging materials. Prescription glasses include a complimentary protective case, cleaning cloth, and care instructions. We ensure your glasses arrive in perfect condition.

Yes, all orders are automatically insured for their full value at no additional cost. If your package is lost or damaged during shipping, we'll replace your order or provide a full refund. Please contact us within 48 hours of delivery if you notice any shipping damage.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package directly through our website or the carrier's tracking system. For prescription orders, you'll also receive updates when your glasses enter the lab for processing.

Most carriers will attempt delivery up to 3 times and leave a notice for pickup at a local facility. You can also request delivery to a work address, or use carrier services like UPS My Choice or FedEx Delivery Manager to customize your delivery preferences.

Due to shipping regulations, customs restrictions, and carrier limitations, we cannot ship to certain countries and territories. The restricted locations include: Afghanistan, Åland Islands, Ascension Island, Belarus, Bhutan, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkey, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, and Zimbabwe. These restrictions may change based on international shipping policies.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Contact us to initiate a return and receive a prepaid shipping label.

Yes, prescription glasses can be returned within 30 days if you're not satisfied with the vision correction or fit. We offer a 100% satisfaction guarantee on all prescription orders. Custom tinted or specialty lenses may have different return conditions - please contact us for details.

Refunds are processed within 7 business days from when we receive the returned item(s). The refund will appear on your original payment method within 3-5 business days after processing, depending on your bank or credit card company.

For defective items or our errors, we provide free return shipping labels. For returns due to change of mind, fit issues, or other non-defect reasons, return shipping costs are deducted from your refund. However, we often provide free return labels as a courtesy for first-time customers.

Yes! We're happy to process exchanges for different sizes, colors, or styles. Exchanges follow the same 30-day timeframe as returns. If there's a price difference, we'll either refund the difference or send a payment request for any additional amount.

Items must be in original, sellable condition - unworn with all tags attached and original packaging included. For glasses, the protective films on lenses should remain intact if possible. We understand you may need to try them on briefly to check fit, which is perfectly fine.

Most items can be returned within our policy. However, heavily customized prescriptions, specialty orders, or items showing signs of wear beyond normal try-on may not be eligible. Gift cards and final sale items (marked as such) are non-returnable. Contact us if you're unsure about a specific item.