Free Shipping In The USA For Orders Over $99
Lucky you! With all orders $99 and over you will receive free shipping. Our shipping is fast, free and reliable.
We know that sometimes you might have questions, concerns or a problem. Our friendly customer service team is here to support you. Our customers are our number one priority and we do our best to make shipping as hassle-free as possible. If you need to return a product don’t worry. We understand that sometimes what we want and what we think we want are two different things. We accept returns, no questions asked. Returned items must be unused and returned with one year of the purchase date. If you have any questions about shipping, call us at 1-888-548-0558 or email us at [email protected].
Please Check the AVAILABILITY on Each Product to see its estimated time of arrival
USPS shipping rates are based upon your zip-code and the delivery option you select. You must list a physical street address for all USPS shipping. APO and International packages ship via USPS.
UPS - UPS shipping rates are based upon your zip-code and the delivery option you select. You must list a physical street address for all UPS shipping. Prescription orders are shipped UPS to assure they reach the final destination.
ALL products will have one of three statuses.
IN STOCK - which means we should have the product in our warehouse, although our inventory count is not to-the-minute accurate. If you need a product by a certain delivery date, please be sure to contact one of our sales associates for its availability. We want you to get your products when you need them.
AVAILABLE - Product availability is not guaranteed. Manufacturers do not all give us updates to their inventory updates in real time. There are times that even the people that make these products run out on their production facilities. Our promise to deliver your products as promptly as possible.
OUT OF STOCK - From time to time a manufacturer will not be producing a product for a multitude of reasons. We change the product status so it can not be purchased, but it allows you to see what it looks like and help you find a product that is similar and current to purchase.
We are not open on Saturdays or Sundays.
Call 1-888-548-0558 with questions or concerns. Business hours are from 9-6 Monday-Friday (CST) Central Standard Time. (excluding federal holidays within the United States)
ETA to Ship
Cut-Off Time for daily processing of orders: 12:00 PM Central on business days
Delivery from Manufacturer: 1-5 business days
USPS First Class Mail: 2-5 Business Days (depending on distance)
USPS Priority Mail: 2-3 Business Days
USPS Priority Overnight: 1-2 Business Days
UPS Ground: 3-6 business days
UPS Second Day: 2 business days
UPS Three Day: 3 business days
UPS Next Afternoon: 1 business day
UPS Express: 1 business days
*Some shipping options may not be available in all areas.
Explanation detail: We have many items in stock, manufacturers such as Luxottica and Safilo ship products to us daily; other smaller companies do not ship as frequently thus extending our shipments up to 3-5 days. Manufacturers do run out of stock and also discontinue products. Because manufacturers want to sell through their entire product, it is not uncommon for them to wait until the item is completely sold out before notifying us that it has been classified as discontinued.
A Next Business Day order is placed on a Thursday after 5PM CST. We will need to validate and send your order to processing department on Friday. This process can take a day to verify validity of credit cards and pick the item from inventory to be sent to the shipping department. The Next Business Day from Friday is Monday.
Depending on the season and time of day, your order may be in processing for a period of time and miss the same day shipping. Most manufacturers are closed during Christmas and also stay closed to do inventory the first week of the year. This can delay orders 1-2 weeks during this period.
Prescription sunglasses take additional time
Regular prescription glasses and tinted lenses, can ship within 7-10 business days. When production is light they will go out faster. Your glasses are a custom product and we need to make sure we get them correct the first time. Inspections and quality control can add time to your order especially if we run into a problem with your job.
Prescription glasses with coatings, whether it be a anti-reflective coating or a mirror coating will add more time to your order as well. A mirror coating has taken up to 15 business days depending on the lens and color. The mirror coating facility only does certain colors one day a week, if your lenses arrive at the coatings facility on a Friday and they coat that particular color on Thursday, it will be a week before it gets back into line with the other lenses in that color batch. Lenses are usually delivered overnight between the coating facility and our lab, but this adds an additional two days to the entire process. There are only a few coating facilities in the United Stated because of the expense there is in running them.