Refund policy

We appreciate your business and stand behind the quality of the products we carry.

Eligibility for Returns

Eligible products may be returned within 30 days of the purchase date.

To be eligible for a return, the item must be new, unworn, unaltered, and in saleable condition, with the manufacturer’s original packaging and all original materials included. Authorization is required.

Starting a Return

To request a return, please use your customer account. Return requests must be submitted and approved before merchandise is sent back. Items sent back without an approved return request will not be accepted.

For approved U.S. returns, Heavyglare can provide a prepaid return shipping label for convenience. If our prepaid label is used, a flat $12.95 return shipping fee will be deducted from your refund. Customers who do not use our prepaid label are responsible for arranging and paying for their own return shipping.

Taxes, tariffs, and duties on international orders remain the customer’s responsibility.

If you have questions about a return, please contact us at info@heavyglare.com.

Damages and Issues

Please inspect your order upon receipt and contact us right away if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Non-Returnable Items

Prescription products, Barracuda products, and OGI Eyewear products are non-refundable.

We guarantee 100% accuracy on all prescriptions. If a prescription is made incorrectly, the lenses will be remade one time at no charge to the original provided prescription specifications within 30 days of the original ship date.

Please note that prescription lenses are custom-made and are non-refundable. During processing, the lab removes the original manufacturer lenses from the frame and replaces them with lenses made to your prescription. As a result, prescription lenses will not include the original stock lens colors, coatings, or other characteristics.

Exchanges

If you need a different size, color, or model, please contact us. We will do our best to help with an exchange on eligible items.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method, less any applicable return shipping deduction. Original shipping charges are non-refundable unless the return is due to our error.