Shipping Policy

Free Shipping In The USA For Orders Over $99

Lucky you! With all orders $99 and over you will receive free shipping. Our shipping is fast, free and reliable.

We know that sometimes you might have questions, concerns or a problem. Our friendly customer service team is here to support you. Our customers are our number one priority and we do our best to make shipping as hassle-free as possible. If you need to return a product don’t worry. We understand that sometimes what we want and what we think we want are two different things. We accept returns, no questions asked. Returned items must be unused and returned with 30 days of the purchase date. If you have any questions about shipping, call us at 1-888-548-0558 or email us at info@heavyglare.com.

Please Check the AVAILABILITY on Each Product to see its estimated time of arrival

Shipping Rates:

USPS shipping rates are based upon your zip-code and the delivery option you select. You must list a physical street address for all USPS shipping. APO and International packages ship via USPS.

UPS - UPS shipping rates are based upon your zip-code and the delivery option you select. You must list a physical street address for all UPS shipping. Prescription orders are shipped UPS to assure they reach the final destination.

Free Shipping In The USA

Availability

ALL products will have one of two statuses.

IN STOCK - which means we should have the product in our warehouse, although our inventory count is not to-the-minute accurate. If you need a product by a certain delivery date, please be sure to contact one of our sales associates for its availability. We want you to get your products when you need them.

OUT OF STOCK - From time to time a manufacturer will not be producing a product for a multitude of reasons. We change the product status so it can not be purchased, but it allows you to see what it looks like and help you find a product that is similar and current to purchase.

We are not open on Saturdays or Sundays.

Call 1-888-548-0558 with questions or concerns. Business hours are from 9-6 Monday-Friday (CST) Central Standard Time. (excluding federal holidays within the United States)

ETA to Ship

Cut-Off Time for daily processing of orders: 12:00 PM Central on business days

Delivery from Manufacturer: 1-5 business days
USPS First Class Mail: 2-5 Business Days (depending on distance)
USPS Priority Mail: 2-3 Business Days
USPS Priority Overnight: 1-2 Business Days

UPS Ground: 3-6 business days
UPS Second Day: 2 business days
UPS Three Day: 3 business days
UPS Next Afternoon: 1 business day
UPS Express: 1 business days

*Some shipping options may not be available in all areas.

Explanation detail: We have many items in stock, manufacturers such as Luxottica and Safilo ship products to us daily; other smaller companies do not ship as frequently thus extending our shipments up to 3-5 days. Manufacturers do run out of stock and also discontinue products. Because manufacturers want to sell through their entire product, it is not uncommon for them to wait until the item is completely sold out before notifying us that it has been classified as discontinued.

A Next Business Day order is placed on a Thursday after 5PM CST. We will need to validate and send your order to processing department on Friday. This process can take a day to verify validity of credit cards and pick the item from inventory to be sent to the shipping department. The Next Business Day from Friday is Monday.

Depending on the season and time of day, your order may be in processing for a period of time and miss the same day shipping. Most manufacturers are closed during Christmas and also stay closed to do inventory the first week of the year. This can delay orders 1-2 weeks during this period.

Prescription sunglasses take additional time

Regular prescription glasses and tinted lenses, can ship within 7-10 business days. When production is light they will go out faster. Your glasses are a custom product and we need to make sure we get them correct the first time. Inspections and quality control can add time to your order especially if we run into a problem with your job.

Prescription glasses with coatings, whether it be a anti-reflective coating or a mirror coating will add more time to your order as well. A mirror coating has taken up to 15 business days depending on the lens and color. The mirror coating facility only does certain colors one day a week, if your lenses arrive at the coatings facility on a Friday and they coat that particular color on Thursday, it will be a week before it gets back into line with the other lenses in that color batch. Lenses are usually delivered overnight between the coating facility and our lab, but this adds an additional two days to the entire process. There are only a few coating facilities in the United Stated because of the expense there is in running them.

Shipping

How much is international shipping?

International shipping costs vary by country and carrier. When you enter your shipping address in the checkout process, Shopify automatically calculates the total charges—including shipping fees, taxes, and import duties (if applicable). This means you'll see the full cost upfront before you finalize your purchase. Please note that some countries include tariffs and taxes in the shipping calculation, while others may collect them separately upon delivery. The checkout page will always give you the most accurate estimate available for your location.

How long will it take to receive my order?

Delivery time depends on the product and is shown in the Shipping tab on each product page. In the USA it is usually 2-10 business days, in Canada 7-20 business days, and to the UK and other international destinations up to 14 business days. Prescription lenses add 7-10 business days for lab processing before the order ships.

What countries do you ship to?

We ship to the United States, Canada, the UK and many other countries. The countries available for delivery are shown at checkout. If yours isn't listed, please contact us.

Do you offer express shipping for prescription glasses?

Prescription orders need an additional 7-10 business days in the lab before they ship. Faster shipping options shown at checkout shorten only the delivery time after your glasses leave the lab.

How are glasses packaged for shipping?

We pack every order to protect it in transit. Please inspect your order when it arrives, and if anything is damaged, contact us right away so we can make it right.

Is shipping insurance included?

If your order arrives damaged or defective, or you received the wrong item, contact us right away at info@heavyglare.com or 1-888-548-0558. We will evaluate the issue and make it right.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email so you can follow the package on the carrier's website.

What if I'm not home for delivery?

Most carriers will attempt delivery up to 3 times and leave a notice for pickup at a local facility. You can also request delivery to a work address, or use carrier services like UPS My Choice or FedEx Delivery Manager to customize your delivery preferences.

Which countries do you NOT ship to?

Due to shipping regulations, customs restrictions, and carrier limitations, we cannot ship to certain countries and territories. The restricted locations include: Afghanistan, Belarus, Central African Republic, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Eritrea, Iraq, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Russia, Somalia, South Sudan, Sudan, Tajikistan, Turkey, Turkmenistan, Ukraine, Venezuela, Yemen, Zimbabwe, and several other territories. These restrictions may change based on international shipping policies.

Returns & Refunds

How do I return a product?

Eligible items can be returned within 30 days of the purchase date. Request a return from your customer account; returns must be approved before you send anything back, and items sent without an approved request won't be accepted. See our Refund Policy for details.

Can I return prescription glasses?

No. Prescription lenses are custom-made for you, so prescription products are non-refundable. We guarantee 100% accuracy on every prescription: if your lenses are made incorrectly, we will remake them once at no charge to the prescription you provided, within 30 days of the original ship date. See our Refund Policy for details.

How long will it take to receive my refund?

Once your return is received and inspected, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method, minus any return shipping deduction. Original shipping charges are refunded only if the return is due to our error.

Who pays for return shipping?

For approved U.S. returns we can provide a prepaid return label; if you use it, a flat $12.95 return shipping fee is deducted from your refund. If you don't use our label, you arrange and pay for return shipping yourself. Taxes, tariffs and duties on international orders remain the customer's responsibility.

Can I exchange instead of returning?

If you need a different size, color or model, please contact us. We'll do our best to help with an exchange on eligible items.

What condition do items need to be in for returns?

Items must be new, unworn, unaltered and in saleable condition, with the manufacturer's original packaging and all original materials included.

Are there any items that can't be returned?

Yes. Prescription products, Barracuda products and OGI Eyewear products are non-refundable. If prescription lenses are made incorrectly, we remake them once at no charge within 30 days of the original ship date.